If this is not possible then follow our website returns policy and include proof of purchase. Retail store purchases should be returned to the original place of purchase. Please do not tape or attach labels directly to the retail packaging. Shipping costs will be refunded as outlined in the paragraph above.Įach returned item should be in it’s original packaging with the manufacturer’s labels attached. J’s Cycle Shack will not refund differences caused by fluctuations in exchange rates. J’s Cycle Shack will not refund any charges made by your bank for currency conversions or any customs charges incurred throughout the shipping/returns process. If the item is being returned as a result of a change of mind, purchased the wrong size, item is not suitable, etc… the original cost of the outbound postage will be refunded by us, however the consumer is liable for all return costs incurred.Īll refunds are processed in GBP (£). If the item is being returned as a result of our error (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs. We will be in touch if there are any issues or when your return has been processed. Send the parcel to the following address:.Fill in a Returns Form and include this with the item you are returning in a parcel.Put your unused, labelled item for return back in it’s original packaging.If you’re not completely satisfied with an item you may return it within 30 days, as long as the item isn’t fitted or used we’re happy to receive it back for a refund. It’s our aim at J’s Cycle Shack to provide a returns service that is totally hassle-free for you.
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